Sunday, September 22, 2013

Chapter Fourteen


Ebusiness

1. The internet is a powerful channel that presents new opportunities for organization to;
 -Touch customers
 -Enrich products and services with information
 -Reduce costs


2. How do ecommerce and ebusiness differ?
 -Ecommerce – the buying and selling of goods and services over the internet
 -E business – the conducting of business on the internet including, not only buying and selling, but also      serving customers and collaborating with business partners


3. Industries using ebusiness






4. E BUSINESS MODELS

E business model – An approach to conducting electronic business on the Internet










Business-to-Business (B2B)



Electronic marketplace (E market place) – interactive business communities providing a central market where multiple buyers and sellers can engage in e business activities.







Business-to-Consumer (B2C)



Common B2C e business models include;
- E shop – A version of retail store where customers can shop at any hour of the day without leaving their home or office
- E mall – consists of a number of e shops; it serves as a gateway through which a visitor can access other e shops


Business types;
- Brick-and-mortar business
- Pure-play business

- Click-and-mortar business







Consumer-to-Business (C2B)

Priceline.com is an example of a C2B e business model.
The demand for C2B e business will increase over the next few years due to customer’s desire for greater convenience and lower prices






Consumer-to-Consumer (C2C)

Online auctions
- Electronic auction (E auction) – Sellers and buyers solicit consecutive bids from each other and prices are determined dynamically
- Forward auction – Sellers use as a selling channel to many buyers and the highest bid wins
- Reverse auction – Buyers use to purchase a product or service, selecting the seller with the lowest bid.


C2C communities include;
- Communities of interest – People interact with each other on specific topics, such as golfing and stamps collecting
- Communities of relations – People come together to share certain life experiences, such as cancer patients, senior citizens, and car enthusiasts

- Communities of fantasy – People participate in imaginary environments, such as fantasy football teams and playing one-to-one with Michael Jordan






5. EBUSINESS BENEFITS AND CHALLENGES


E business benefits include;
- Highly accessible
- Increased customer loyalty
- Improved information content
- Increased convenience
- Increased global reach
- Decreased cost


E business challenges include;
- Protecting consumers
-  Leveraging existing systems
- Increased liability
- Providing security
- Adhering to taxation rules


There are numerous advantages and limitations in e business revenue models including;
- Transaction fees
- License fees
- Subscription fees
- Value-added fees
- Advertising fees




6. MASHUPS



Web mash up – A Web site or Web application that uses content from more than one source to create a completely new services
- Application programming interface (API) – A set of routines, protocols, and tools for building software applications

- Mash up editor – WSYIWYGs (What You See Is What You Get) for mash ups

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