Sunday, September 22, 2013

Chapter Nineteen

 Outsourcing in the 21st century

1. OUTSOURCING PROJECTS


- Insourcing (in-house-development) – A common approach using the professional expertise within an organization to develop and maintain the organization’s information technology systemsOutsourcing – An arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house








- Onshore outsourcing – engaging another company within the same country for services
- Near shore outsourcing – contracting an outsourcing arrangement with a company in a nearby country

- Offshore outsourcing – using organizations from developing countries to write code and develop systems






- Big selling point for offshore outsourcing “inexpensive good work”


2.  Factors driving outsourcing growth include;
- Core competencies
- Financial savings
- Rapid growth
- Industry changes
- The Internet
- Globalization


- According to PricewaterhouseCoopers “Businesses that outsource are growing faster, larger and more profitable than those that do not”

- Most organizations outsource their noncore business functions, such as payroll and IT





3. OUTSOURCING BENEFITS


 Outsourcing benefits include;
- Increased quality and efficiency
-  Reduced operating expenses
- Outsourcing non-core processes
- Reduced exposure to risk
- Economies of scale, expertise and best practices
- Access to advanced technologies
- Increased flexibility
- Avoid costly outlay of capital funds
- Reduced headcount and associated overhead expense
- Reduced time to market for products or services


4. OUTSOURCING CHALLENGES


 Outsourcing challenges include;
- Contract length
1. Difficulties in getting out of a contract
2. Problems in foreseeing future needs
3. Problems in reforming an internal IT department after the contract is finished
- Competitive edge
- Confidentiality
- Scope definition

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